Virtuozzo, a leading software company specializing in virtualization and cloud management solutions, embarked on a transformative journey after acquiring OnApp and Jelastic. This strategic move propelled Virtuozzo into the realm of Multi-Cloud Platforms, offering a comprehensive suite of services to cloud computing providers, managed services providers, and internet hosting service providers.

As part of this evolution, I was brought on board to spearhead the interface and design system for Virtuozzo's new Cloud Management Platform. Tasked with integrating the functionalities of OnApp, Jelastic, and Virtuozzo into a unified solution, I navigated the project with resource constraints, leading user research, conducting competitor analysis, surveys, and usability tests.

Collaborating closely with the marketing team and business development, we meticulously crafted a range of essential features from the ground up. These included Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), Virtual Machines, Object Storage, User Management, Team Collaboration, Billing History, Billing Systems, Dashboards, Single Sign-On (SSO), and Two-Factor Authentication (2FA), all seamlessly interconnected through a robust Design System.

Furthermore, I curated a comprehensive component library using Storybook+Chromatic, ensuring consistency, scalability, and efficiency in design and development processes.

This case study dives deep into the challenges, strategies, and outcomes of our journey in transforming Virtuozzo into a powerhouse Multi-Cloud Platform, showcasing the pivotal role of design in driving innovation and market leadership.

Awards Winner Platform. Lead design for: Logs, Synthetic, Billing, Dashboards, APM, Incident Timeline, Alerts, Insights and Anomalies.

Problem

• Businesses face critical issues regarding the health of their infrastructure, with downtime costing an average of $5,600 per minute according to Gartner. This results costs between $140,000 and $540,00 per hour depending on the organization.
• Existing monitoring solutions are often fragmented, time-consuming to set up, and cater primarily to enterprise-level organizations.

Solution

• Conducted surveys and analyzed market solutions to identify key pain points.
• Developed prototypes and conducted usability tests to validate the solution.
• Created a comprehensive Full Stack Monitoring Platform that consolidates all necessary tools in one place.
• Streamlined setup processes and provided a user-friendly interface.
• Implemented a design system based on components for faster development and fewer bugs.

Impact

• Secured a second investment of $3 million
• Increased client base by 400%.
• Achieved a 300% faster development process with 250% fewer bugs using design system components.
• Led the design of numerous product features, from conception to optimization.
• Established consistent design across the platform, reducing time to delivery.
• Collaborated with cross-functional teams to streamline processes and achieve business goals.
• Created impactful advertisement materials, enhancing brand visibility and sales opportunities.

As a problem solver, I have successfully addressed critical infrastructure issues, streamlined processes, and delivered impactful designs. My expertise in wireframing, prototyping, user testing, and design systems has significantly contributed to the success of the Full Stack Monitoring Platform. I am passionate about creating user-centric solutions and driving business growth through effective design strategies.

Introducing OpenVPN - a platform where I led design efforts for products like Access Server Billing, OpenVPN Connect, Cloud, SSO, and the Design System, making teamwork smoother between designers, developers, marketing, and business teams.

By setting up clear design processes, I made communication better and work faster between business, marketing, design, and production teams, using a design system. Moving all designers and designs to Figma from Sketch, Invision, and Zeplin helped us work together better.

I oversaw design work for different parts of the platform, like Access Server Billing, Access Server, Cloud, OpenVPN Connect, and SSO. For example, I improved the Sign-Up process, leading to a big 475% increase in users and making 6 times more money.

I also made big changes to the billing system, which led to 300% more people signing up for new subscriptions and 500% more renewing existing ones. And when we redesigned OpenVPN Connect for iOS, Android, Mac OS, Linux, and Windows, it brought in 5 times more money and worked much better, getting millions of downloads and lots of active users. Additionally, I conducted hundreds of usability tests and surveys to make sure our designs were user-friendly. I collaborated closely with the marketing team, creating materials to support their efforts and enhance brand visibility.